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ForexTimeCustomer Service Representative (Thai Speaker) Department: Customer Support Reports to: Head of Customer Support Location(s): Limassol, Cyprus APPLY FOR THIS POSITION Send your CV and Cover Letter to FXTM HR department AddThis Sharing Buttons Share to FacebookShare to TwitterShare to PrintShare to EmailShare to More8 Description The Customer Service Representative will be required to provide excellent customer service to clients whilst enhancing their trading experience with FXTM. Requirements Excellent knowledge of English and Thai are a must Excellent spoken and written communication skills required Ability to work efficiently under pressure Excellent computer skills (Microsoft Excel and Word) Knowledge of Meta Trader platforms will be considered an advantage Previous experience in similar position will be considered an advantage Shift work as and when required Responsibilities & Duties Assisting clients worldwide through a live support Answering e-mails , assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments Impeccable telephone etiquette and management Handling of Back office queries Supporting clients with technical and troubleshooting issues Dealing with complaints of a varying nature promptly and effectively Providing support and troubleshooting on Meta Trader platforms Liaising with all departments to resolve issues Liaising with the compliance officer regarding complaints and approval of accounts Providing all relevant information to clients regarding documents and materials for becoming a client Benefits The successful candidate will receive a competitive remuneration package.
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