Job Description
Would you like to join one of the fastest growing startups in the world? Talkdesk - a 2016 Forbes Cloud 100 Company - is the worlds leading cloud-based contact center software provider. We have awesome investors (DFJ, Salesforce Ventures and Storm Ventures), are in a $22B market that is ripe for disruption and boast an impressive roster of customers including Shopify, Box, Anki, DoorDash, Edmunds and Qualys.
Are you passionate about building scalable, secure and user friendly web solutions in a fast-paced environment? As a product manager at Talkdesk we expect you to become the voice of our customers and market, and work with the engineering team to turn the vision into product requirements.
Responsibilities:
Contribute to the vision and design of a next generation call center platform
Create and maintain close relationships with our customers and market to develop a deep understanding of their needs as well as the competitive landscape
Create processes to capture, analyze, leverage and share customer insights
Collaborate with team members to craft solutions to meet customer needs
Evangelize ideas that will help to resolve customer problems
Work with with engineering, marketing and sales to build business use cases and define requirements/wireframes for new feature enhancements, products and services
Help to prioritize the product roadmap with engineering, design, marketing and sales
Document product functionality
Collaborate with marketing to effectively launch new services, features and enhancements
Facilitate sales through training and creation of collateral materials for new product launches and features
Requirements:
Bachelors degree in business, engineering or related field required
4+ years work experience as a product manager
Knowledge and use of formal Quality Assurance processes
Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages is preferred
Ability to adapt to rapidly changing technologies and business needs
Understand the development and implementation of large-scale, complex applications in a call center technology environment
Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands
Excellent verbal and written communication skills
Proven ability to take initiative, use consultative skills and build strong, productive relationships