Job Description
Assistant Hotel Manager - East London
Excellent career progression, Salary dependant on experience, Bonus plus any more benefits.
This is a fantastic opportunity for someone looking to start their career with a well known Hospitality brand. This is a great opportunity to support in the management of some of our biggest and most profitable hotels in the country, based in the heart of East London. As a Assistant Hotel Manager within Travelodge you will play a pivotal role in the success of the Hotel, if you are wanting the next step in your career and want a real challenge, why not apply!
The job in a nutshell
In East London We have a variety of different opportunities for Assistant Hotel Managers as well as the opportunity to build relationships for future opportunities. As an Assistant Hotel Manager your job is to ensure that our customers and colleagues are kept safe at all times. You will be responsible for ensuring that customers have such a great stay that they want to return. Specifically, you will be responsible for motivating and engaging a team in a specific area of the hotel such as housekeeping, reception or in the bar café as well as deputising for the manager when they are not on site.
What you will be doing
My Customers
· Delivering fantastic service so that our customers have a great stay and want to return
· Working with the manager to review customer feedback and insight reports to create action plans that will improve the customer experience
· Delivering food and beverage services to brand standards
· Pre-empting any problems that may occur and put permanent fixes in place
· When problems do occur take ownership to resolve problems and empower the team to do the same
· Ensuring the hotel is safe and secure putting Health and Safety of colleagues and customers at the forefront of what you do
My Team
· Retaining your team through engaging and motivating them
· Operating your area and the hotel in a way that promotes equality, diversity and inclusion
· Recruiting and inducting team members to provide new starters with a great experience and setting them up for success
· Ensuring the team feel valued and cared for
· Training and developing your team
· Supporting your team’s success by setting objectives and conducting regular performance and development reviews with all team members
· Working with the manager to hold daily huddle meetings to ensure that they are focused on the right activities need to deliver quality and a great customer experience Celebrating and recognising success within your area so that people feel motivated to achieve
· Role modelling our values and behaviours, creating a positive, inclusive environment where information flow is two way and people feel respected and listened to
· Ensuring the team are set up for success providing them with the tools, equipment and training required to do the job
· Treating your team in a respectful way as you would expect to be treated yourself
· Creating rotas in accordance with company procedure, flexing your resources in line with occupancy when required to do so
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· Role model and support your team by working regular shifts across all departments during peak trading times
My Hotel
· Working with the Hotel Manager to ensure all costs remain within budget in particular payroll, laundry and key operational costs
· Inputting forecast and target payroll hours into the people system and ensuring that rotas are planned and communicated effectively
· Raising with the Hotel Manager when further equipment or expenditure is required above budgeted costs
· Working with the Hotel Manager to ensure the hotel maximizes sales opportunities, providing insight and intelligence into any local events
· Maximising food and beverage sales (where applicable) by cross and up selling
· Ensuring the team follow all company cash handling policies and procedures and they are carrying out accurate reconciliation
· Ensuring the hotel is operating to brand standards
· Walking the customer journey twice a day, taking action to resolve issues where necessary
· Ensure all maintenance jobs are logged promptly and work closely with Technical Services colleagues to to ensure issues are resolved quickly
· Keeping colleagues and customers safe by ensuring the hotel meets its legislative requirements
· Making sure your team follow and comply standard work and processes across all areas of the hotel
· Ensure that public area cleaning is completed
· Support other hotels within reasonable proximity when required
· Be the Hotel Manager when they are not in the building
What we’ll expect from you
To succeed in this role, you will need to be a strong leader and passionate about customer service. Engaging and developing people to deliver results should come naturally and you will need to be dedicated, organised and results focussed to succeed in this role.
At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every team member are:
I care about people
I treat everyone in a way you would like to be treated
I am easy to work with
I have a can do attitude
I care about the impact my work has on others
I pay attention to detail
I do the little things that make a difference to our customers
I work to brand standards
I treat Travelodge time, equipment and stock as if it were my own
I drive for results
I hit targets in my role and work at the right pace
I take ownership of problems and try to fix them fast
I look for ways to avoid future problems
I look for ways to promote Travelodge
What you can expect from us
Culture
At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do. Every day is different here and you definitely see life! We want you to bring your personality to work and we love our diversity
Reward and recognition
You will earn a competitive salary and be entered in the hotel bonus scheme. You can also expect to enjoy generous room and food discounts as well as friends and family rates. We are committed to recognising a job well done and commitment to quality is rewarded.
Career and development
We have transparent career paths at Travelodge and you get to choose how far and how fast you want to go. You can expect a full induction and further training relevant to your role and skill requirement. We advertise all our vacancies internally and so you will have the opportunity to apply for a multitude of roles during your career at Travelodge.