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Orange SAabout the role Provides overall account management, account development, relationship and sales revenue development on large multi-national account. In support of solution development and delivery, responsible for coordination of work activities that cross functional teams and business units. In support of building strong customer relationships and addressing customer requirements with appropriate communications solutions, the Account Director has a strong understanding of the industry their customer belongs too, as well as a broad understanding of the capabilities provided by Orange Business Services. Drives growth in revenue, margin and the number of services/solutions by increasing customer satisfaction and developing strategic relationships to align solutions to a customer's Business and IT initiatives Responsible for overall account management, account development, relationship and sales development. Working with the expanded team provide overall account strategy and direction Serve as customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction with the authority of representation across organizational and departmental boundaries Ensure maximum customer exposure and response to business development requirements through a proactive approach of periodic reviews with key contacts within the organization Provide overall leadership and management of critical departments, resources, and processes relative to the customer including legal, product pricing, commercial management relative to contract agreements, price books, pricing tools, one-off deal specific bids, etc. and insure that the customer contract is kept up-to-date.
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