Job Description
In the direct reporting line to the CEO, first contact person and key account in questions of the service catalog and service scope
Editorial responsibility for the service catalog for the user-friendly presentation and documentation of the performance range (SLA) and depth (OLA)
Identify and collect relevant KPIs (KPIs), both for the customer dialogue as well as in coordination with the service areas for the control of the internal processes
Implementation of an ongoing process of collecting customer satisfaction as well as deriving optimization measures and active support
Conception and realization of workshops, presentations and targeted training measures
What we want from you ...
A graduate degree in economics or a comparable subject
Several years of professional experience in service and / or process management in a shared service center
Cross-functional, analytical thinking, as well as the ability to quickly understand and translate processes
Excellent communication and coordination skills, secure appearance, persuasive strength and negotiation skills
Independent, responsible and team-oriented work
Secure handling of MS Office, web applications (eg Sharepoint, customer portals) and digital communication tools
What we offer....
A maximum of design freedom and self-responsibility in this newly created key role within the Burda services
The opportunity to become part of a professional and innovative team
Open communication channels in an inspiring work environment with sympathetic colleagues
Challenging challenges and honest appreciation of good performance