Job Description
Tasks for which you should be enthusiastic:
They take care of one or several selected customers in the automotive sector. Through regular exchange (also at the customer site) you develop with your Customer Quality Team an effective customer communication strategy
You maintain close contact with all quality management departments of your assigned customer accounts
They represent Infineon and are the first point of contact for all our customers regarding quality-related issues. They understand the quality requirements and expectations of our customers and translate them back into the Infineon organization
They work closely with complaints management , quality management and application technology to get to the bottom of critical customer quality problems
They initiate and drive improvements to customer satisfaction
your profile
They are open-minded, communicative and build sustainable relationships with ease. You actively listen to the wishes of your internal and external customers and take their views, thoughts and ideas into account. In doing so, you are able to balance the demands of the customers and the interests of Infineon. Continuous improvements are seen as desirable, they know: You can only achieve this successfully in the team.
What to bring:
A successfully completed degree in electrical engineering or another technical field
8 years relevant professional experience in the area of ??quality management , preferably within the semiconductor or automotive industry
A comprehensive knowledge in customer quality management as well as the associated tools such as 8D, 5Why or FTA
Strong communication and moderation skills with the necessary skill to de-escalate difficult situations
They move with sensitivity and a strong Softskill set, also on intercultural level, between customers, development, manufacturing and other stakeholders
Intercultural competence: You work with international and globally established teams and customers
Excellent German and English skills