Job Description
Customer Support / Service Delivery, Medical Devices, Frankurt
Job type: PermanentSalary: NegotiableLocation: Frankfurt am MainReference: RE-32469240
My international and innovative Medical Devices imaging client is currently expanding / building up their service department for EMEA and therefore they are looking forward to hire an experienced Service/ Customer Service /Technical Support candidate.
You can either work from the Frankfurt or home-based from somewhere within the DACH-area.
Have you already worked in an area such as Service, Customer Service or Technical Support (preferably in the Medical Informatics field)? Have you also gained experience in IT support?
Your task:
* Manage all aspects of field service, customer support, customer management, customer issue resolution/escalation, customer satisfaction for the current install base throughout EMEA, as well as new customers and implementations.
* Ability to adapt to new and difficult circumstances, maintain composure under stressful situations, continually strive to improve skill set and value to the company, strives for efficiency effectivness and timely complete assignments. Is a builder of relationships and teamwork.
* Creative thinker for solving problems, able to think outside of the box, strategic in nature
* Extremely technical, expert level/hands on skills in Hospital system infrastructure, networking, server hardware and softare technologies, virtualization certification preferred, DAS/NAS, VNA technologies
* Clinical workflow preferred, ability to gain mastery over all our products, understanding of DICOM
* Understand and practice all requirements of EN ISO 13485, ISO 13485, ISO 9001, BMS Manual, Process Flows and Work Instructions
* Follow and confirm to all applicable FDA, CMDCAS and CE Marking Directive requirements
* Participate in Internal and External audits
Your profile:
* Experience in Service/Customer Service/Technical Support in the Medical Informatics field
* Experience in IT support
* Knowledge of either HIS (hospital information system), RIS (radiology information system), CIS (Clinical Information System)PACS or DICOM would be beneficial
* Fluent Englisch language skills plus preferably a good command in German or French
This is a permanent vacancy.