Job Description
your environment
In order to better respond to demands and needs of our customers, we work according to the Agile ideas ING Domestic Bank. Our Tribe Business Lending Service employs professionals with different expertise together in self-managing multidisciplinary teams (squads). To continue to develop the different areas of expertise, hearing people with the same expertise at a chapter.
Who are you?
An enterprising person who is customer-oriented, committed and convincing and well in (business) customers can empathize. You have a passion for results in the short and long term, and you take the initiative to let operators permanently opt for ING as a bank.
What we expect from you?
You like to work in a multidisciplinary team and you put daily all-in-all to successfully achieve a common mission
You are analytical and you make decisions based on data and facts
You are communicative and organizational skills
You ask for active feedback, but also gives itself constructive feedback to others
You know how to manage stakeholders and you're organization sensitive
You're additionally curious, you have a clear vision of your field and your ambition to keep yourself both professionally and personally continuously develop
You can coach colleagues to a higher level
You have the seniority to make immediate impact and provide direction.
Knowledge of channel management and omni-channel customer service
Affinity with B2B online marketing and digitization is an advantage
Dare to surprise us with your story!
You recognize yourself in one of the following profiles
Customer Experience Profile
Expertise in the area of ??(online) Customer Journeys (marketing, product management and formula management).
Knowledge of and broad interest in customer dialogue, channel management, process, product, market development / innovation and IT.
Experience with development of customer propositions.
Data analysis profile
Good numerical understanding, handy with data accurate
Experience in coordinating and performing complex analyzes
Demonstrable knowledge of SAS, SQL, Excel, Access
Experience using Cognos is an advantage.
You're eager 'and able to quickly master new technologies
Can strategic and operational choices support fact-based
Experience with various customer research methods
Furthermore, you recognize yourself in:
Minimum 5 years working experience
WO minimal training
Affinity with complex products and knowledge of business processes and banking products