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3.8 IpswitchBusiness Function: Product Management & R&D Responsibilities: Coordinate with our Cloud provider’s technical teams to achieve the following: Protect the systems from data breaches at all times – this is the highest priority responsibility Remain compliant with PCI-DSS and HIPAA written polices, standards and procedures Monitor and improve system uptime, performance, high availability and disaster recovery readiness Identify system defects and test possible workarounds or patches before implementing them in production Assist customers with troubleshooting and use of Ipswitch SaaS, working with Ipswitch Technical Support Provision new customer accounts, including complex orders, working with Ipswitch Sales/Professional Services Answer in-depth technical questions for prospects, working with Ipswitch Solution Architects and Sales Provide feedback to Ipswitch R&D efforts to re-architect, expand and improve SaaS offerings Available to work most planned monthly maintenance windows (currently on Sundays from 3-6pm US Central) Participate in emergency-only after-hours on-call rotation Author Knowledge Base and FAQ articles for SaaS customers Write and maintain system documentation and operational procedures Experience: Bachelor's Degree in an IT-related field or equivalent experience Minimum 4 years’ experience as a Windows system administrator and preferably for a MOVEit installation or other Managed File Transfer software Proven ability to adhere to policies, standards and procedures related to change control and other operational best practices Strong written and verbal communication skills for technical and non-technical audiences Ability to pass a criminal background check Considerable knowledge of internet protocols and implementations (DNS, FTP, HTTP, LDAP, SAML, SMTP, SNMP, SSH, TCP, IPv4, IPv6 and IPSec) Considerable knowledge of cryptographic protocols and implementations (TLS/SSL, PGP, Kerberos) Additional consideration provided for individuals with the following experience: Industry certifications from CompTIA, SANS, Cloud Security Alliance, or Microsoft MCSA Experience working with Microsoft Azure or the AWS platform Linux/Unix system administration and support Database administration and support (SQL Server, MySQL, PostgreSQL, Oracle) Web server administration and support (IIS, Apache Tomcat) Network device (firewall, load balancer) administration and support Network and application security services such as IDS, SIEM, WAF, Vulnerability scanners Windows PowerShell scripting Chef or Puppet configuration management automation Packet capture analysis (Wireshark, tcpdump)
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