Job Description
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!
But to create this magical experience, we need you.
EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today.
JOB SUMMARY
Directly reports to the property General Manager and is an integral member of the property Guidance Team. Position is responsible for the overall food and drinks operations, which includes the restaurants, bars and nightclub operations. Works closely with the chef partner and the Director of Culture and Entertainment. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all beverage standards and food standards. Develops and implements business plan for the restaurants, bars and club areas in conjunction with chef partner / nightlife consultants and business partners where required. Acts as the nightlife duty manager where required and during high profile nightlife events and is an ambassador for the day and nighttime restaurants and bars division in the hotel.
BUSINESS CONTEXT – EDITION
EDITION is the industry’s first truly global lifestyle hotel brand that successfully combines a personal, intimate and unique hospitality experience on a global scale. Developed in collaboration with Ian Schrager and Marriott Intl., EDITION combines outstanding innovation and design with the highest levels of service execution. It achieves this goal by bringing great personal, friendly, modern service as well as outstanding, one-of-a-kind food, beverage and entertainment offerings... “all under one roof”.
EDITION responds to new emerging cultural and social imperatives. It reflects these changing lifestyles and caters to a vast underserved market of guests expecting and in turn demanding a unique experience, not merely a place to sleep. Each hotel is rare in its individuality, authenticity, originality and unique ethos that reflects the best of the cultural and social milieu of its location and of the time.
EDITION is about an attitude and the way it makes you feel rather than the way it looks. The attitude comes alive to guests via their senses. The brand has unique language, modern visual appeal, music and scent
Scope Measures:
A Full Time position based at The Barcelona EDITION Hotel
Number of Direct Reports – up to 6
Size of Unit (Number of Rooms) 100
Classification of Unit (AAAA – D) B
CANDIDATE PROFILE
Education and Experience:
High school diploma or GED; 4 years experience in the food and beverage or related professional area.
OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Previous experience of working with luxury food & beverage / nightlife external consultants / business partners.
Extensive experience in volume quality restaurant and bar operations, preferable in a boutique or high-end restaurant and bar environment. Affinity with late night city nightlife operations.
Familiarity with the entertainment industry and demonstrated ability to deliver operational standards with high-profile clientele.
CORE WORK ACTIVITIES
Developing and Maintaining Budgets:
Develops and manages all financial, AES and Guest Satisfaction plans and actions for the restaurant and bars departments.
Maintains a positive cost management index for food and drinks operations.
Utilizes budgets to understand financial objectives.
Develops strategies and arranges purchasing contracts with beverage suppliers
Leading Restaurants and Bars Teams:
Oversees Restaurant and Bars Managers and supports employees.
Covers Restaurant and Bars Manager role in their absence if needed.
Manages the restaurant and beverage departments / outlets.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty/integrity; leads by example.
Oversees all restaurant, beverage, bar and nightclub operations.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employee's concerns.
Provides a learning atmosphere with a focus on continuous improvement.
Provides proactive coaching and counseling to team members.
Encourages and builds mutual trust, respect, and cooperation among team members.
Ensures and maintains the productivity level of employees.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.
Ensuring Exceptional Customer Service:
Provides excellent customer service.
Responds quickly and proactively to guest's concerns.
Understands the brand's service culture.
Ensures that all employees, team leaders and managers understand the brand's service culture.
Sets service expectations for all guests internally and externally.
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate Manager or Team Employee.
Ensures all beverage / nightlife functions are up to standard and exceed guest's expectations.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.