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VEONVEON is not your ordinary company. We are more than just engineers, scientists, and managers. Our community includes volunteers, musicians, hackers, and travelers. We are pioneers following childhood dreams, ready to create innovations that will rock the world. You probably never thought you could make magic. But here you can. Do you want to be part of a team that engages over 235 million mobile customers across 13 rising markets? Do you want to pioneer new experiences to hundreds of millions of customers in the markets of tomorrow? We are doing things never thought possible. We are writing a new story. We are now looking for Senior Manager Customer Value Management (CVM) Insights & Analysis. This role is an extension of the Global CVM Team, directly engaging onsite with markets across the VEON footprint on short-term ( What you will be doing - Support definition & implementation of a CVM deep analysis i.e. churn & retention root cause, multi-sim, inactivity, recharge stimulation, ARPU dilution analysis in close cooperation with the Group and local Insights & Analysis teams. - Manage the end-to-end delivery of CVM performance dashboards as agreed in the engagement with the respective Operating Companies (OpCo's). - Work with Group & local market CVM Insights & Analysis Managers across the VEON footprint. - Deliver Insights & Analysis in order to manage: · ARPU growth/ dilution · Inactivity/churn by value tier · Volume/ Value migrations and prepaid-to-contract conversions by value tier · % active base · Customer Investment/ ROI - Interface at CMO, CPO and Director of CVM levels within each OpCo and influence their outlook within the CVM area, convincing them to improve their Insights & Analytical capability to deliver a step change in their ability to manage their customer base. The role will have to sell the concept of quick-wins where possible. - Through specific engagements drive the focus at OpCo level towards a consistent CVM Insights & Analytical approach that is shared across OpCos and to drive the exploitation of that approach. - Development of CVM Insights & Analysis approach that looks to maximize existing best practices. - Development of reusable assets i.e. CVM commercial performance dashboards, Base health reporting and Campaign results reporting. - Development of Group guidelines on reporting definitions and underlying calculation models. - Development & implementation of Group CVM commercial performance reporting flow. - Provide forecasts for future developments and formulate advice on strategic & business improvements. - Managing group and local business expectations and provide work-around for missing data. - Carry out complex non-routine reporting/analysis and deep dives to understand customer and channel behavior and the commercial impact of that behavior i.e. price plan dispositioning, data usage deep dive. - Prepare proposals for improvement of the business based on the analyses. - Combine reporting and analysis with insights from Marketing Analytics and Market Research to further enhance understanding of specific customer behavior. - Create compelling actionable insight that significantly improves our knowledge of the customer base and channel behavior, and open new commercially viable opportunities to manage Churn, Inactivity, Revenue and Margin improvement. - Structured Requirements collection; understand base analytical & modelling information needs; proactively lead and identify areas of customer behavior, channel behavior and commercial base performance (inflow, base, recommitment, and outflow) that require understanding; reactively gather reporting requests and analysis requests from the team and commercial business owners. - Prepare high quality Power Point and Excel analyses to be presented to stakeholders. - Research and identify best practices across the Group of companies; periodical best practice sharing with OpCos and functions. - Acting as a principle member of an analytics community among the markets. Qualifications and skills - At least 8 years working experience in an analytics related role - Minimum 4-6 years Telecommunications experience - Excellent presentation and communication skills are essential - Advanced SQL query writing skills essential - Advanced Excel and Power Point skills essential - Mathematical, Statistical or Actuarial education - Analytical thinking - Adaptable/ Flexibility - Leadership - Commercial Awareness - Customer & Results Orientation - Integrity & Cultural Awareness More about us For the latest updates follow us on LinkedIn HERE Good overview of our vision and strategy HERE More on culture Were a large corporation. But we dont forget our startup roots. Expect to make and break the rules. Expect to be a pioneer. Were not Two-Face from Batman. Were just really good at switching from corporate to startup mode. Were more like chameleons. Were building platforms from scratch that will not only improve customer experiences, they will change countless lives around the world. Yes, our work is important. But we still enjoy our long walks on the beach. Were transforming the telecom industry at the speed of light. Prepare to strap on your entrepreneurial boots. Were doing things that impact next generation analytics and artificial intelligence. During the process, were making sure to play nice with technology. Weve searched the world for the best and brightest in the software industry. And weve assembled a team of star talents. If you never thought you could be a superhero, nows your chance. Were a diverse group, and we celebrate that. Well love you no matter who you are. Well love you even more if you come with a good story. We value everyones opinion and encourage collaboration. Even if you think your idea may be a little hair-brained, run it by us. At best, youll help save the world. At worst, well have a good laugh.
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