Job Description
You work together closely with CS Management Team, Financial Control, Field Operations, Sales as well as all ASML Business Lines.
Your main responsibilities are to:
Coordinate CS strategic and tactical headcount planning across all stakeholders within ASML;
Define different capacity schemes regarding scenarios of system sales and technical performance of the product. You will do this by applying manpower models (blueprints), sales forecasts and insights from operations;
Drive decisions on headcount budgets for timely preparation of customer service teams, feeding into ASML’s financial processes. You do this in close alignment with CS management and the Business Lines, and support to assess the impact of manpower cost on the Business Line P&L;
Link operational staffing requirements to top down cost targets to create insight in profitability of the service business;
Continuously improve and adapt the manpower planning process and headcount models using feedback and actuals, to support the business in correct decision making.