Job Description
Tchibo offers its customers a unique shopping experience. Our excellent customer service is a key success factor. As a manager service process, you are responsible for managing projects for the sustainable optimization of our national and international customer service. They continuously analyze our existing service structures and processes with regard to customer satisfaction and efficiency. From your findings, you develop concrete recommendations for action, the implementation of which you also accompany and control. In addition, you will be able to advise you on all aspects of the best customer service at the Group and Land level. Here, of course, you take into account the country-specific requirements. They are part of a team of experienced service experts. Your expert knowledge and your consulting expertise will make you a sought-after contact and an important interface for the company-wide development of our customer service.
conditions
Completed studies in economics, (economics) computer science or a comparable education
Professional experience in customer service and SAP, CRM knowledge is an advantage
Very good knowledge in project management and process modeling
Strong analytical thinking and experience with technical and systemic tasks and requirements
Your ability to address complex issues in an addressee-friendly manner, coupled with a secure and binding approach as well as excellent English skills
We look forward to receiving your application!
For questions, please contact our Recruiting Support +49 40 6387 3353.
Learn more about Tchibo in this movie: http://bit.ly/2duFk1l .
Germany | Bookmark and Share Tchibo GmbH | Unlimited | Full Time | Employees
Keywords:
Customer service, call center, process manager, project manager