Job Description
The freenet Group is the largest network-independent telecommunications provider in Germany. The company is also establishing itself in the field of digital lifestyle as a provider of solutions based on the use of the Internet and the control via smartphone. Freenet AG markets mobile telephony services from Deutsche Telekom, Vodafone, E-Plus and o2 under its own name.
For our location in Hamburg, we are looking for active support in full time as soon as possible:
Process Manager (m / f) Customer Service Management
THE MAKE IT POSSIBLE:
Competent contact for our internal customers and external partners through the continuous expansion of our own process and interface knowledge
Creation of Customer Journey Process Flow Charts in coordination with customer management and handing over to the service partner
Coordination and testing of new processes with the service provider taking into account IT conditions
Creation of requirements that provide a common understanding of the content / scope to be developed between customer support and IT
Punctual completion of assistance tasks (eg purchasing and ordering processes, travel planning and booking, concrete planning of the day routines, meeting preparation and follow-up, travel expense accounting)
YOUR SKILLS:
A completed commercial training with first professional experience
Interest and passion for the interests of our customers and our system world
A fast perception and a professional and solution-oriented, independent working method as well as the view beyond the box
Method competence in process management and an affinity to customer support systems
Very good knowledge of MS-Office (Outlook, Powerpoint, Excel)
Traveling
THE EXPERIENCE OF US:
If you would like to contribute to a future-oriented company with flat hierarchies and you would like to experience the exciting business of the digital lifestyle, then we should get to know each other. You will also find extensive information at: www.freenet-group.de/karriere .
A GROUP. ALL POSSIBILITIES.
You should preferably apply online or send your complete application, indicating the source and your salary requirements: freenet AG • Mr. Jesko Fabianke • Deelbögenkamp 4c • 22297 Hamburg