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Swissotel Hotels & Resorts“Quality in Life” Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path. Swissotel Resort, Bodrum Beach lies directly on the waterfront in Turgutreis, approximately 20 kilometres from the centre of Bodrum. The main two-storey hotel comprises 66 rooms and suites offering at least 40 m² per room, complimented by villas and duplex terraces in front, which house 60 serviced apartments that are 120-240 m² in size. The bars and restaurants are being created as places of entertainment where the ambience is formal or casual and dishes are prepared with the finest local produce. With indoor & outdoor pools and Purovel Spa & Sport facilities, Swissotel Resort Bodrum Beach provides you with a wide variety of sport and leisure opportunities. Reception Agent Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these: • To consistently offer professional, friendly and engaging service • To greet, check in and settle guest accounts while ensuring all service standards are followed • To assist guests regarding hotel facilities in an informative and helpful way • To respond to each Guest who approaches the Reception Desk • To drive rate through up-selling room brands • To follow department policies, procedures and service standards • To follow all safety policies • Other duties as assigned Qualifications: We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess: • Previous customer related experience preferred • Previous PMS experience an asset • Computer literate in Microsoft Window applications an asset • Must be able to type 25 words per minute • Must possess a professional presentation • Strong interpersonal and problem solving abilities • Highly responsible & reliable • Ability to work well under pressure in a fast paced environment • Ability to work cohesively with fellow colleagues as part of a team • Ability to focus attention on guest needs, remaining calm and courteous at all times • Fluent English Physical Aspects of Position: Physical aspects of the position include but are not limited to the following: • Frequent standing and walking throughout shift • Occasional kneeling, pushing, pulling, lifting • Occasional ascending or descending ladders, stairs and ramps Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment. If you feel you are ready for your next professional challenge, send us your application today.
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