Job Description
Your main responsibilities will be:
Diary, outlook management & communication
Organize, prepare and schedule meetings and manage the managers diaries. Assess priority, sensitivity and purpose of appointments. Monitor the keeping and issues reminders for appointments, follow up actions points.
Record, organize and manage incoming and outgoing calls and written and electronic communications, using new media where appropriate. Assess priority, sensitivity and purpose. Respond to queries, arrange for the managers to respond to queries or forward queries to the appropriate person in the organization. Compose written messages based on specified guidelines. Check text in terms of content, accuracy and consistency. Act as the point of contact and maintain internal and external contacts.
Coordination and replacement
Provide organizational, logistical, general and technical support in relation to business travel, meetings, media, conferences, seminars, receptions and anniversaries. Cooperate with your colleagues within Transaction Services and cover for colleagues during their absence. Contribute to the collaboration within the team and continuously improve the performance of the team.
Provision and management information
Collect, record, and archive all relevant documents in (electronic) files. Distribute information in an appropriate and timely fashion. Inform those involved on the progress of current issues, specific details and outcomes.
Administration
Operate a range of administrative systems, for example sickness and absence records. Take care of the administrative handling of new staff/transfers/leavers, claiming expenses, Ibuy and E-profit in accordance with existing compliance rules.
Team spirit
You help others to be successful
You take it on and make it happen
You are always a step ahead
Working Environment
You will be part of the Payments Centre – a new department that works across all ING countries and segments and is composed of an international team of professionals. You will report to the Global Head of the Payments Centre.
About you
You are an experienced secretary, you are capable of working in a global environment, you are flexible, loyal, proactive and you are a real team player. You are able to work independently and in collaboration with your team. You set priorities and integrate tasks effectively. You think creatively about how to solve problems, address challenges and you have a high attention to detail. You have work experience in an international setting, extensive knowledge of ING (systems and structure), sensitivity for cultural differences, dealing with highly sensitive and confidential information.
Working and thinking level
* preferred: Bachelor (HBO); minimal: Secretarial/mgmt. support degree on MBO level
* Secretarial skills;
* Fluency in English and Dutch (verbal and written);
* Affinity with IT related systems and issues.
Competencies/levels
* Management identification and discipline
* Customer focus and customer interest paramount
* Planning and organizing
* Organization sensitivity
* Initiative
* Resistance to stress
* Team player
* Flexibility