Job Description
Work on concrete and tangible results for clients in a complex IT environment gives you energy. ING private and business customers can equip your relevant propositions on the basis of studies conducted fact.
If Customer Journey Expert you end-2-end responsibility for one or more 'customer journeys' as goods applications, modify, or discontinue use. Starting point is the new products customers want you then prepare and processes within our channels.
your work environment
Last year, ING has the first step towards a new organizational put that completely works in accordance with the Agile philosophy.
This new organization is made up of tribes and Centres of Expertise. In a Tribe working professionals with different expertise in teams (squads) together, each with a specific purpose. To continue to develop the expertise, hearing people with the same expertise at a chapter.
Tribe Daily Banking (DBZ) Service
Within the Tribe DBZ service we are responsible for all ING products on the Payment field, Savings and Loans. Our purpose 'Carefree banking your way' we want to ensure that these customers anytime, anywhere can make careless of our products and services.
This gonna do
your squad
You work in the breadth and Customer Journey Expert and tackles different types of tasks (marketing, product management and formula management) on.
your Chapter
You're in the chapter 'Connecting Business & IT. Because of your affinity with IT, you are a partner for our IT colleagues, and translate into business value (IT) change. You have knowledge of the (IT) landscape, and keep trends and developments in the field of new technologies in.
Inspire with your chapter colleagues and accompanied colleagues in our Tribe to further strengthen cooperation.
What we expect from you?
You like to work in a multidisciplinary team and you put daily all-in-all to successfully achieve a common mission
You are analytical and you make decisions based on data and facts
You are communicative and organizational skills
You ask for active feedback, but also gives itself constructive feedback to others
You know how to manage stakeholders and you're organization sensitive
You're additionally curious, you have a clear vision of your field and your ambition to keep yourself both professionally and personally continuously develop
You can coach colleagues to a higher level
You have the seniority to make immediate impact and provide direction.
In addition you will have:
A completed education at university level
Senior Demonstrable experience and / or Product Owner in an agile environment
Affinity with IT
What we offer you?
A (permanent) position as Sr. Customer Journey Expert
A 36-hour week
The function is classified into salary 11/12, depending on experience
You will be based Amsterdam