Job Description
Prepare the installation in Veldhoven | be up to date about latest developments, chase quality issues in our factory and prepare the transfer of the system to the field;
Oversee progress of install on site | focus on cycle time, budget and assuring quality;
Report on & drive progress of the installation;
Develop and adjust daily plans | anticipate on progress and issues encountered, plan and prioritize;
Ensure proper shift transfer | actual status, progress, escalation;
Manage technical support | ensure clear description of the problems for 2nd/3rd line support, challenge action plans and choices received from support parties;
Manage escalations on site | represent the factory at the customer site and local office;
Identify and address resource/help requests;
Communicate with different stakeholders inside and outside your own department;
Work independently with limited/no support from Veldhoven;
Act as the linking pin between the site and Veldhoven
Continuous improvement | follow up on quality issues occurred during installation when back in Veldhoven