Job Description
YOUR RESPONSIBILITIES:
Helping our customers with technical enquiries relating to our hardware/software products
Registering and autonomous handling support processes and technical problems
Analyzing incidents and problems, including remotely
Handling and tracking incidents and problems together with the Software Development department
Remotely installing software and new releases for customers
Providing remote support to the technical field engineers in the case of service calls
Collaborating on quality assurance for new software releases
YOUR PROFILE:
An IT-related qualification or comparable knowledge
Some initial professional experience in a support role would be an advantage
Knowledge of programming (C, C++, Java) and databases is desired
Practical experience in administration in a Linux environment, ideally also in Windows
Very good command of English
Analytical and solution-oriented mindset
Strong communication skills, ability to work under pressure and flexibility round off your profile
Service-oriented and professional approach, both during customer contact and towards the rest of the team
WE OFFER:
Attractive salary
Flexible working hours
Locality within Pilsner center with good public transport possibilities
Stable background of an international company
Highly-developed training plan
Friendly young team and modern workplace
Collective company events (bowling, bicycles, go-karts, parties, children's day ...)
Optional language courses (English, German, Russian) for free
Sport activities in the area for free (squash, massages,…)
Meal tickets (restaurant in the area)
Special company flat rate for employees
Broad career opportunities
Friendly and open company culture
Possibility to visit our customers around the world
26 days of holiday
Beverages at workspace for free