Job Description
Your role in escalation and problem solving is not to provide hardware/software support. In fact, you’ll only start working on a customer’s problem once our first- and second-line support engineers report that all the hardware and software is working as it should.
Starting from this premise, you’ll use your accumulated knowledge, expertise and analytical skills to analyze if and why the combination of our equipment and the customer’s process is not delivering the required yield. Leveraging your powers of investigation and your network of contacts within the company, and driven by the determination to never give up, you’ll then provide the consultancy services needed to fine tune the equipment and the process in order to resolve yield issues.
You’ll provide a similar level of consultancy during ASML’s new product introduction process, visiting customers after new systems are fully installed to optimally fit them into the customer’s production process and fine-tuning them for optimum performance. The role of Application Engineer requires you to be a highly skilled communicator, as you’ll also be responsible for training the local organization so that our on-site engineers can provide ongoing customer support. In particular, the forthcoming introduction of next-generation lithography equipment will pose a significant challenge and learning curve.
In addition to the primary responsibilities detailed above, your responsibilities will also include:
Running performance improvement projects in cooperation with customers and translating the results into improvement specifications for ASML’s development department;
Contributing your expertise on customer technology requirements to new development projects.