Job Description
At NetLine/Crew we develop, implement and maintain systems helping airlines to optimize their entire crew management processes and thus enabling them to lower operations costs, raise crew productivity and react quickly to operational changes. With an internationally distributed team working mainly from Berlin, Frankfurt and Budapest, we are currently supporting over 40 renowned airlines worldwide.
As a customer manager, we offer you the chance to assume responsibility for the support service and consultancy of customers regarding our complex product NetLine/Crew. Challenging and diverse tasks as well as exciting personal development opportunities within a dynamic industry are waiting for you.
Your responsibilities:
Advising the customer on procedural and product-related issues
Managing all technical customer communication (presentations at the customer, on-site meetings, regular conference calls, online meetings)
Developing detailed solutions for change requests in collaboration with other involved units, including financial aspects
Handling customer inquiries, complaints and complex service requests
Updating the product- and customer-specific technical documents and information
Cooperating closely with a variety of internal stakeholders
Performing project management
Assuming responsibility for activities conducted in customer forums
Providing expert assistance in generating business with existing customers
Your profile
University degree in a relevant area such as Business Informatics or a similar field
3+ years of experience working for an airline, ideally in crew management, would be a plus
Very good knowledge of airlines’ operative business processes
Profound knowledge of crew management processes would be an asset
Knowledge in programming and script languages, UNIX/Linux and SQL would be an advantage
Knowledge and experience in project management would be a plus
Very strong communication and representation skills, ability to concisely present complex issues, strong moderation and presentation skills as well as the ability to represent the company
Negotiating skills and assertiveness as well as very strong customer and service orientation
High motivation, self-starting qualities, ability to work under pressure and flexibility
Very good English skills as well as intercultural competence
High willingness as well as capability to travel and perform on-site operations at customers locations worldwide
About Lufthansa Systems GmbH & Co. KG
Lufthansa Systems GmbH & Co KG is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry. Over 300 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits. Headquartered in Raunheim near Frankfurt/Main, Germany, Lufthansa Systems has offices in 16 other countries.