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Avery DennisonCompany Description Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company's applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $6.1 billion in 2016. Learn more at www.averydennison.com Job Description • Manage assigned accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries and complete order fulfillment • Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations, sample department coordination • Maintain and create customer master files (use of the Accelerator and SFDC) • Promote and proactively communicate innovative, new and changing products and services • Provide responsive order management support including order entry and expediting • Identify and champion customer's needs and determine appropriate action • Investigate, evaluate and resolve customer complaints professionally in alignment with the complaint handling department • Initiate and implement initiatives which improve customer service and responsiveness • Coordinate with Logistics and Operations on capacity planning and scheduling, proactively communicate supply chain issues and provide alternatives • Escalation of structural issues • Close collaboration with marketing and sales for assigned customers (implementation of marketing programs, partner with Sales to assist achieving goals, support on customer growth projects) • Ensure proactive communication within Customer Service and Sales network by sharing insights gained during allocated customer contacts in regards of service, complaints or other important customer information Qualifications • Completed commercial education, industry-relevant degree a plus • Experience working in a customer facing role within an international operating production company (B2B environment) • Fluent in Danish or Swedish (written & spoken) AND English (written & spoken), ideally all three • Able to effectively manage many priorities and issues • Strong organizational skills, very detailed oriented and good follow-up skills • High customer orientation and friendliness • Strong communication skills • High degree of self-initiative, resilience and assertiveness • High IT affinity, experienced working with an Order Management System • Experience with the coordination of interdisciplinary project teams a plus
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