Job Description
As a Customer Support (CS) Diagnostic Architect you are responsible for the definition and verification of new diagnostic requirements to ensure these new diagnostic related building blocks (Means, Process, Infrastructure, Knowledge base, etc..) can be used and maintained. You will manage the CS requirements for and participate in the definition, realization and verification activities.
• Responsible for the definition of diagnostic requirements for PGP products
• Responsible for the definition of the diagnostic requirements for non-PGP products
• Creation of a Work Breakdown Structure (WBS) listing all required actions in close cooperation with CS IB and NPI Program Management, System engineering and Development & Engineering
• Responsible for the diagnostic process and product performance verification and qualification.
• Responsible for technical review of project deliverables (performance qualification).
• Concerning processes and service product performance issues support is given to both internal (CS, Production Engineering, Marketing) and external customers.
• Contribute to the creation of the diagnostic roadmap and its contribution to business revenue (Service products) and cost (OPEX).
Your interfaces are within the sector CS with IB and NPI Program Management, the CS Field Organization and Central Field Support, and cross sector with System Engineering (SE), Development & Engineering (D&E), Information Technology (IT), Factory (TF and EF) and operations excellence (OSE) .You are a member of the CS Service Design Diagnostic group and have every day contacts with your colleagues in the group, project teams, Field, IT, D&E, and Factory.