Job Description
Requisition ID: 150269
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
SAP is the industry leader in enterprise applications, analytics, mobility and cloud. Our department is responsible for delivering state of the art Web frameworks and services for the User Interfaces of the SAP applications and S/4HANA FIORI technology stack. Our main focus is SAPUI5, a highly scalable, cross-browser JavaScript Framework. SAPUI5 incorporates a rich set of Web controls based on HTML 5, which are used to create the UIs of Business Applications designed for desktop, tablets or mobile devices. SAPUI5 is available for the developer community as OpenUI5.
We are looking for an experienced Development Support specialist in order to further strengthen our UI development team and better shape our support processes.
EXPECTATIONS AND TASKS
Work in a cross-functional and multi-location implementation team
Get familiar with the full stack of UI applications (including backend/data integration), resolve issues and support/guide others in resolving issues
Ensure fast troubleshooting, resolution, root cause analysis and improvement measures in case of incidents
Drive customer communication during critical events
Work closely together with others and shares expertise to ensure product success
Show initiative to better shape our development support process
Own the process and ensure proper execution together with the other people involved
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCES
BS (MS preferred) in Computer Science or related field
Understanding of development and customer support processes
Knowledge in the development of client-side applications and Web frameworks with JavaScript, HTML and CSS
Flexibility and willingness to learn new subject matters quickly
Excellent team player, with strong communication skills, passionate about his/her work, self-motivated and driven
Very good skills in English both written and spoken
WORK EXPERIENCE
Experience in customer/development support
Practical experience in Web UI development, testing and support
Experience with an existing JavaScript framework
Testing/development/troubleshooting experience with different browsers (IE, Firefox, Safari, Google Chrome)
Testing/troubleshooting experience on mobile devices is considered an advantage
#saphcpcareers
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas:
[email protected] or
[email protected], APJ:
[email protected], EMEA:
[email protected]). Requests for reasonable accommodation will be considered on a case-by-case basis.