Job Description
As a Personal Banker Expert you work from different ING offices within the Ring Eindhoven along with highly professional, motivated and enthusiastic colleagues. ING has more than 250 offices in the Netherlands. At present we have our offices structure remolding. We want to raise the level of advice to an even higher level. Although customers arrange increasingly banking online, for example via MING and via the ING App. But the customers that do an office visit more often require extensive expert advice. For the best advice, we work closely with Private Banking, Housing and Business in the new structure. Together we are responsible for ensuring that we shared ambitions more than live up to each and surpass the expectations of customers. And you can as a Personal Banker Expert in a key concrete contributions.
Working at ING means working in a dynamic culture in which open, direct and informal communication are key and where the focus is on teamwork and every day to get the best out of yourself.
Development and growth
Within ING we realize that we still have to ensure qualitative growth that we have the best people in the right place. That's why we invest a lot in your personal growth and development. But we also expect you to take the initiative itself in this and keep yourself always up to date on current developments in your field and continues to improve yourself.
Interesting benefits package
This full-time position (36 hours) you have as a Personal Banker Expert not only entitled to an excellent basic salary (depending on your experience) and 27 vacation days, but you also have a 13th month.
An inspiring and customizable Personal Banker Expert with in-depth financial knowledge
You are an inspiring and customizable financial expert who oversees complex issues and customers in all situations can give the best advice. With your in-depth knowledge and your experience you will be able to access customer inquiries from all angles. And you can like no other empathize with customers but also colleagues. People coaching denotes the blood and helps your colleagues like to get better at their craft. You get energy from the dynamics of a bank branch where no day is the same and you always want to achieve the best for customers. You put so as a matter of course the extra mile and you know other people get along here. But above all, are you someone who realizes that maximum customer satisfaction largely determines the success of ING. In your work is the importance of customers therefore always comes first.
In addition you will have:
At least one completed training at HBO level;
Minimum 5 years experience in a similar (senior) function;
Minimum WFT base, WFT Consumer Credit and WFT Power;
Broad and current knowledge of all banking products;
Broad and deep knowledge of Investment;
Current knowledge of financial laws and regulations also apply to advisory;
The knowledge required to also serve business customers in this role;
Ready knowledge about the customers in your portfolio and about their own product;
The willingness to deepen your knowledge of retail and corporate banking products and further where necessary to collect additional diplomas and certificates;
Knowledge of online tools and digital banking.