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Varian Medical SystemsAuto req ID 11528BR Business Unit Name Customer Support Services (OCSS) Position Title Field Office Administrator Job Type Regular Full-Time Location-Country Denmark Location-City Herlev About Varian When you join Varian, you’re joining an organization with nearly $3 billion in annual revenue, and more than 6,500 team members across more than 30 countries. You’ll be backed by a culture that is centered on fostering your creative potential, and experience the full support of an organization and leadership committed to inspiring you to do your best work. Bring your talent to a place where your work will help fight cancer. Join Varian’s Oncology Systems team, and the work you do can make a difference by helping to create a world without fear of cancer. We develop and manufacture products and solutions that innovate, support and streamline cancer-fighting solutions worldwide. Our teams have a common drive to help others, and a passion for excellence. Join Varian and add your talent to the fight against cancer. Job Description Provides administrative and clerical support to department managers or staff of administrative details. Performs a variety of customer facing and clerical functions in support of field service or installation activities. Answer common customer inquiries regarding standard Service Contracts, Scheduling, service rates Create & enter new customers, install and upgrades into SAP May process warranty contracts, completed installation documents, scan and post acceptance documents. Inputs and maintains the accuracy of customer related data in SAP. Runs operational performance reports from SAP as required for management review Processes Electronic Field Service Reports (EFSR’s), submitted by Field personnel, in a timely manner insuring accuracy and timely submission. Supports the activities of assigned Field personnel per direction of Field Service Management. Receives, processes, and expedites telephoned inquiries from customers May keeps abreast of new prices, products, deliveries, service rates and receives training providing sufficient product knowledge to communicate effectively with customers on most routine matters Researches, compiles and proofs word processing assignments Answers incoming calls and exercises judgment in their further handling Directs customer inquiries on routine matters to appropriate personnel in the field office Establishes and maintains accurate records, filing, and follow-up systems in accordance with needs of the office Job Requirements Minimum Required Skills and Knowledge: 2 - 3 years of related experience. Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Fluent Danish and English language, both written and spoken Experience with SAP or equivalent ERP product and productivity software desired. Become part of our team At Varian, our culture is centered on fostering the creative potential of every employee through teamwork and collaboration. Our technologies touch millions of lives every day, and this inspires us to do our best work – every day. By using your talent, ambition and creativity, you can build a career that allows you to make a real difference in people’s lives. You’re just one click away from the most impactful work you’ll ever do. Apply now and join our mission to help save lives. Someone, somewhere, will be glad you did.
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