Job Description
You design application designs that connect to the customer requirements. A Salesforce Functional Consultant realizes the designs in collaboration with Technical (Salesforce) consultants in the form of Salesforce solutions. Activities include; business analysis, design and functional application work; you translate work around marketing, sales and service processes to Salesforce functionality; you ask Salesforce.com specifications and configure them after consultation with the developers. Also, data and security management and interface design are part of the job package. ScrumMaster are to be part of the role.
Activities
Discussion and analysis of marketing, sales and service processes with the customer to translate to application requirements;
Application configuration and coordination with the technical development; Development of configuration specifications;
Pre sales, active role in customer approach and finding / anticipate commercial opportunities
requirements
Minimum 5 years experience in CRM implementation projects;
Knowledge of and experience with development methodologies Waterfall and Agile / Scrum;
Experience with data migration projects;
Knowledge of cloud computing;
Knowledge of how to configure CRM environments;
Functional CRM knowledge and experience;
Certificates within CRM / Salesforce is a great advantage;
Affinity with Sales, Customer Service and / or marketing processes is a plus;
Knowledge of development language Visualforce and Apex is an advantage;
Fluency in Dutch and English (spoken and written);
You have completed a (technical) college or university education; such as computer science, artificial intelligence;
Communicative;
Analytical and quantitative attention to detail;
Problem solving;
Bears the responsibility that he / she delivered (part) products are high quality and guaranteed customer satisfaction;
team player