Job Description
A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.
The Amazon Learning & Development team is passionate about training and developing Amazonians. As an L&D Manager (m/f) you will provide process training for associates, specialists and managers on your site and make sure that they are trained to perform their job safely.
You will play a central role in implementing our Associate-centric leadership as well as provide a key support to the management in facilitating change and engaging associates to new processes. As you will interact at all levels, you will need strong communication skills plus the ability to influence and convey complex issues into simply learning solutions.
Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements.
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
The Ops teams in our Fulfilment Centres are responsible for controlling the vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it.
Responsibilities:
You will ensure that a positive learning experience is delivered on site. The extent of your duties will include but are not limited to:
Provide a EU Process training experience for salaried and hourly associates.
Partner with HR and safety to ensure all mandatory training is delivered within the set timescales.
Manage training of Instructors to support new hires' learning experiences and gather feedback to improve performance.
Provide a safe learning environment for associates to experience process training.
Suggest process improvements through business owners to improve EU Learning standards.
Partner with subject matter experts (SME) to ensure training aids reflect safe behaviours and current processes (Standard Operating Processes).
Manage coaching of new hires to improve process knowledge.
Partner with operations and HR to develop high performing associates to the next step.
Support operations to identify actions/ behaviours which impact on safe, quality and productive performance.
Support design and evaluate training materials to improve learning experiences (5% of total tasks)
Support the Operational Excellence Team in the implementation of change (process improvement).
Provide Personal Development Plans for team members.
Track and analyze test results, audits and performance against metrics.
Provide training matrix for operations so they can track critical roles and identify possible risk.
BASIC QUALIFICATIONS
· Bachelors' degree
· Learning Management experience within a Distribution, Manufacturing/Production or similar industry environment.
· Experience in carrying out all activities in the Training Cycle: Design, Delivery, Evaluation
· Excellent verbal and written communication skills, in native language and English
· Can drive understanding (i.e., using visual aids, able to recognize when a group or individual is lost and needs more attention).
· Experience using computers to develop materials, presentations and use of email and knowledge of internet/intranet.
· Result-driven attitude and highly developed leadership ability.
· Experience of implementing a wide range of change management and process improvement activities, based on broader organizational goals.
Preferred Qualifications
· Master degree or equivalent would be ideal
· Background in adult learning theory/course facilitation would be beneficial
· Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous