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AECOMRequisition/Vacancy No. 150746BR Position Title Quality Manager Job Category Program and Project Management Business Line Government Country Germany State/Province/Region DE - Baden-Württemberg City Mannheim Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at www.aecom.com. About the Business Line Government AECOM’s Global Support Services (GSS) organization resides within AECOM’s Government business line and is comprised of three divisions — International Development, Operations and Mission Support, and Global Programs. GSS has the international presence, personnel networks and procurement infrastructure to deliver support for any mission, anywhere. We optimize the reliability, availability and sustainability of equipment, logistics systems and facilities for clients around the world. GSS supports the U.S. Government, non-U.S. Governments and industry clients with worldwide program management, planning, design, operations and maintenance, logistics, aviation services, security, international development, environmental and civil engineering and mission and intelligence support. Job Summary This position is located in Mannheim Germany and is contingent upon contract award. The Quality Manager is directly responsible for the day to day planning required to ensure synchronization across all areas of the operation for APS-2 - European Activity Set (EAS). The U.S. Army Prepositioned Stock 2 (APS 2) Quality Manager reports to the Project Manager (PM) for the development, implementation, coordination, and management of the Quality Control Program (QCP). The Quality Manager is the subject matter expert for quality inspections, audits and corrective actions. The Quality Manager provides guidance on operations, maintenance, supply and transportation functions to ensure quality and compliance. The Quality Manager ensures processes are compliant with the company’s Quality Management System and ISO 9001:2015 requirements. This position supports the delivery of quality work and services at all levels of the program, manages the Continuous Improvement Program and supports functional managers with Value Based Lean Six Sigma (VBLSS) support to enhance productivity and reduce operational costs. This position interfaces with the Project Manager, Chief Operations Manager, General Manager, contracting officials and subordinate managers / technicians to discuss quality issues associated with the operation and repair of armored systems and equipment. This position resolves problems using causative research and information systems to include certification and use of the following classified data systems: Army War Reserve Deployment System (AWRDS); Global Combat Support System-Army (GCSS-A); Standard Army Maintenance System Enhanced (SAMS-E), Logistic Information Warehouse (LIW) and integrated Logistics Analysis Program (ILAP). The Quality Manager has these specific responsibilities: Develops a Quality program, including the Quality Control Plan, schedule of audits, and implementation of a continuous improvement program to address requirements of the APS-2 program, including the Performance Work Statement and all Government and local regulations. Provides Total Quality Management guidance in the repair and operations of critical secure and unique U.S. military armored systems that provide direct, warfighter support capability for Secret missions between U.S. Department of Defense agencies and European theater commanders Provides support to all operational personnel and Project Managers to ensure that the required repair and documentation to support repair is available for review as needed and as required by procedures to support customer product acceptance Supports the efforts of the Maintenance Support Teams (MST) and Support Maintenance Services. Ensures that all the equipment repaired, serviced, and retained at the repair facilities is aligned in accordance with U.S. military technical specifications. Provides technical direction to the U.S. military and reviews system implementation to ensure that equipment is deployed and operated in a proper and safe manner, and that all recording and supporting documentation is correctly completed and filed in accordance with U.S. military standards. Supports, advises, and assists supervisors and technicians in troubleshooting support equipment to include disassembly, testing, fault isolation, piece part replacement, static and dynamic operational testing, assembly and operational performance testing and verification that required items meet or exceed original, design or technical specifications. Performs or reviews technical inspections to determine repair and sustainment requirements and their associated costs. Performs or reviews complex, scientific evaluations of failed equipment to determine proper configurations and operating characteristics. The results of the analysis are used to establish required maintenance programs and develop a repair program to reduce system and equipment failures, which in turn will increase mean time between failures. Initiates corrective actions or revises Quality Assurance (QA) procedures in accordance with regulations and internal directives to resolve failures, simplify operations, and increase the efficiency and responsiveness of the repair sections. Provides technical guidance to the government on matters regarding repair facilities and equipment relating to replacement, modernization, substitution and maintenance. Performs reverse engineering to isolate and resolve critical, complex, system and component level failures when military or commercial documentation is not available. Provides guidance and technical direction to technicians and section supervisors to sustain complex military armored systems. Works with functional team leads to identify and implement process improvement initiatives for the program and report results of these efforts to Program Management and government representatives. Interfaces with Life Cycle Management Commands (LCMC) Logistics Assistance Representatives (LARs) to ensure equipment readiness and sustainability. As required, travels within Germany and NATO to advise on the repair of immediate high priority failures to include Temporary Duty (TDY) trips in support of the U.S. military’s mission during exercises and real world contingencies. Deploys on short notice throughout the EUCOM, USAREUR when required in support of U.S. military operations. This may require deployment to potential conflict areas and living in austere conditions. Perform all other position related duties as assigned or requested. Other Responsibilities: Safety - AECOM enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams. Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the AECOM Quality Policy and carry out job activities in compliance with applicable AECOM Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities. Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job. Minimum Requirements A bachelor's degree plus 3 years of recent specialized experience; OR An associate's degree plus 8 years of recent specialized experience; OR A major certification plus 8 years of recent specialized experience; OR 11 years of recent specialized experience. Must be a U.S. citizenship. Must have a U.S. SECRET security clearance. Must be able to qualify for and operate Government provided light vehicles. Must be a U.S. Citizenship and a SECRET security clearance is required. Position will require the ability to pass a pre-employment drug-screen and a government background check. Candidates must be able to read, write, speak and understand English. Preferred Qualifications ADDITIONAL DESIRED EDUCATION REQUIREMENTS: Eight years of experience in positions requiring understanding of continuous process improvement and QC techniques. Military experience and training in an equipment maintenance field. VBLSS Green Belt Certification. Experience with ISO 9001:2015 requirements. What We Offer AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer. Apply
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