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CopenhagenTravelport Nordics is expanding. And we are looking for a dedicated Project Manager to help us continue to increase our product quality and our customer satisfaction for the Travelwire business. The candidate will report to the Development Director for Northern Europe (based in Copenhagen) and is responsible for managing 4 consultants that focus on everything related to managing our customers from sales, implementation to ongoing support and maintenance. The candidate can be based either in our office in Copenhagen or Stockholm. Travelwire is a leading Mid-Office product suite for travel agencies in Scandinavia. The Travelwire product suite is a vital system for many travel agencies where all booking data is aggregated in one platform for easy order handling. Travelwire optimizes workflow management for travel agencies and our modules offers added value for our customers – examples: Automated traveler communication, fee/mark-up management, offline and online distribution of pre-packaged tours, traveler portal for complete overview of own trip, customer documents etc. We are on the outlook for an excellent coordinator and Project Manager with analytical skills and at the same time with solid people management capabilities and experience - preferable from working within a technical environment. Working with and understanding the Travelwire product suite is key for the success of the role and therefore either a background from the travel industry or a deep interest in learning the industry is required. The ideal candidate is someone with a high energy level, a drive to make things better and the ability to motivate others to follow. Our work method is very dynamic and thoughts and ideas can quickly be translated into action. It is a new role within our organization and the candidate will have a good opportunity to impact the job and how we work. The role is focused on these main areas but we are looking for someone that is flexible and willing to contribute where required in the team: · Internal coordination of resources and implementation projects to ensure we continue to deliver on time and with appropriate processes to fit us and our customer’s needs · Internal coordination of our customer support via our online support portal · Initiate and follow through on activities to improve service for our customers · Manage product releases with setting priorities based on input from our customers, planning quality assurance, documentation, test customer phase, roll out and other tasks related to product releases · Follow up on financial targets and take appropriate actions to ensure we meet the budget · People management of technical consultants (currently 4 employees) · Working close with our development team and minimum once per year meet our target of “0 open bugs” · Participate active in the teams work where required What a week as Travelwire Project Manager can look like: · Planning work according to your prioritized worklist · Host meeting for team to keep track of and document status on ongoing projects so you can evaluate the resource situation · Meeting with your manager to update on progress on key activities and to discuss new initiatives · Understanding and deep diving with -team into customer requirements and exchanging ideas with the development team to design the optimal solution · Meeting with sales team to ensure our resource situation matches our sales ambitions · Working on best practice for implementation projects · Update the price list for our product and modules · Plan content and execution of webinar by consultants for customers to introduce new product release · End of week updating your prioritized worklist with accomplishments, new activities and work for next week Our team: We are a small and very specialized team where all have a technical mindset and love for and understanding of the travel industry. Within our team we have full control of the direction of our product suite, our processes and management of our customers and because we own the decision process we have a unique opportunity to deliver the ideal solution to meet our customer’s needs and to quickly adapt process to exactly fit our requirements.
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