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ClearsettleRole: Relationship Manager Company: Clearsettle Location: Malta Who we are? Clearsettle’s global payment gateway connects payment service providers to hundreds of payment methods used worldwide. Clearsettle is focused on making it easier for anyone, no matter where they are in the world, to pay and receive money. We help businesses participate in the rapidly evolving global economy by improving the way money moves online. Our mission is to build a global platform that enables ecommerce payments in a manner that’s more comprehensive, faster and simpler than any other option that exists today. We’re looking for talented, motivated individuals to join our fast growing team to build our next generation payments platform. What will be your day-to-day? You will be responsible for managing the end-to-end non-technical client integration process Work closely with sales and account management departments and keep up to date with the sales pipeline Manage the effective on-boarding of new business Work with Clients to understand their requirements and manage onboarding expectations Ensure clients are aware of our service offerings and offer solutions which best suit their needs Develop and maintain strong working relationships with clients, both internal and external Identify and implement strategies to streamline and improve onboarding processes Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders Ensure data held in CRM and other data systems is kept up to date Coordination with the relevant departments to execute the clients' instructions Preparation of the clients' KYC Using clients' feedback to improve services and offers Who are we looking for? Experience in relationship / account / sales / client on-boarding roles within payments industry Demonstrable track record of driving significant value for organisations through building long-term business relationships and delivering to stretching targets Knowledge of online and mobile payment processing and the ecommerce industry Experience in merchant acquiring payments, SEPA, swift, card issuing, e-wallet or FX is highly desirable Strong proposal writing and presentation skills Outstanding verbal and written communication skills We are looking forward to receiving your application. To apply please email your CV to [email protected] with the subject line Only candidates currently located in Malta will be considered for the role.
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