Posted BY
KVH IndustriesSales Support Engineer Summary: Networking professional to work supporting KVH’s suite of mobile data products and worldwide data networks. Position is located in Denmark. Essential Duties: Act as primary technical interface to sales, service, and product partners supporting miniVSAT and Inmarsat product and service lines. Act as second level point of escalation of miniVSAT product, service, and network issues, working through and designing solutions to networking problems with satellite hub infrastructure, LAN, WAN, private WAN, and Internet connections. Work with KVH technical support and service partners to validate, isolate, and resolve issues. Work with sales, business development and service partners on design, integration, and validation of value added services to be provided by KVH to end users. Write preliminary product and service specifications for new products/services, and product/service improvements. Lead technical evaluations/pilots of data products by commercial customers; work with customers to develop an evaluation plan and success criteria for the pilot. Ensure successful completion of pilot, and work with sales on production configuration documentation for use in final proposals/contracts. Work with customers on any customization or specialized integration involving hardware, software, and TCP/IP networking. Develop application notes on any non-standard implementations and train technical support personnel. Document support steps and problem escalation and notification procedures for both the customers and product/service providers. Attend trade shows and conferences and act as company and product/service evangelist. QUALIFICATIONS: Technical Degree required; BS in Electrical or Computer Engineering desired. Knowledge of Project Management required. Experience working in satellite communications field, preferably VSAT networks and services desired. Enterprise Network and Internet integration experience required. In depth knowledge of TCP/IP and routing, as well as LAN/WAN networking technologies (such as MPLS), and T1 access circuit configuration. Knowledge of Windows and Linux OSs, and Cisco Routers required. Good communications skills. Willingness to travel 25% of the time, both domestically and overseas. KVH Industries is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability. KVH will not support individual third party recruitment firm relationships at this time.
Hi! How can we help you?
Click below button to start chat