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AmdocsJob ID: 49015 Required Travel :Minimal Managerial - No Who are we? If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day. In one sentence Responsible for providing best-in-class technical support to our customer base you will maintain ownership for the resolution of complex technical problems, including debugging, locating bugs, tool and script development for problem diagnosis, troubleshooting and resolution of technical problems. What will your job look like? You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution. Highlights risks and helps in mitigating the risk from technical aspects. You will analyze production issues from business and the application/code perspective and outlines corrective actions. Performs impact assessments of the issues and contributes to the Root Cause Analysis of critical issues. You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc. Ensures that assigned tasks are completed on time and that delivery timelines are met in accordance with the quality targets of the organization. All you need is... Ability to effectively multitask and able to deliver against deadlines and under pressure; Bachelor or higher University degree in Computer Science, Informatics or Telecommunications; Strong team player and fast learning skills; Ability to analyze and evaluate functional requirements towards software implementation is an advantage; Good knowledge and experience with Oracle SQL/PLSQL; Good knowledge and experience with MSSQL SQL/TSQL is an advantage; Previous experience with very large volumes of data is an advantage; Previous experience with Java development or Java based application support in production environment or Java performance tuning experience is an advantage; Good Linux/Unix (HPUX) skills (advanced user level); Bash/Shell scripting skills are an advantage; Bilingual with fluent Bulgarian and communicative level of English; Why you will love this job? You will gain valuable experience and wide knowledge of Software integrative systems You will have the opportunity to be exposed to advanced market technologies You will work with multi channels and divers area of expertise
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