Job Description
As a cognitive engagement consultant you will be responsible for the analysis of business processes and the design of cognitive engagement strategies. You will analyse and design business processes to enable digital cognitive agents such as Amelia to handle end-to-end business operations. In close coorperation with client subject matter experts you will take care of fine-tuning the overall experience of Amelia in the client’s environment. You will be responsible for alignment with client requirements and expectations and work to ensure the business case and KPI’s are met.
This is your chance to work in multidisciplinary project teams (‘onsite’ as well as ‘offsite’) with state of the art tools and applications on a variety of projects.
Your profile as a cognitive engagement consultant
If you are challenged by the above described vacancy, we would like to get to know you! In addition, you will meet the following job requirements:
2+ years of relevant work experience
Completed Master’s degree (WO)
Experience in the field of Artifical Intelligence, preferably in the cognitive domain
Experience with business process analysis and modeling
Excellent command of the Dutch and English language
Background in or knowledge of customer service domain is a plus
Knowledge and experience with Agile/SCRUM is a plus
Furthermore, you
Have demonstrable interest in artificial intelligence and cognitive technologies
Possess great communication and analytical skills and are able to find a solution in consideration with colleagues and the client
Are result-oriented and able to ensure quality