Job Description
Your tasks as a Technical Account Manager
The core of your job is to build up and maintain a long-term, first-class relationship with IT managers and IT managers through your communicative skills and personality. In terms of content, the focus is on operational and strategic consulting for customers on technical questions and projects in the Microsoft environment as well as the preparation of recommendations for the optimization of IT operations. This ensures that all contractually agreed services are delivered promptly and in the expected quality. This can include the informal management of technical Microsoft resources at the customer.
The success is measured according to the following specifications:
• Customer satisfaction
• Structured planning and documentation of service delivery management
• Personal utilization / contract utilization
• Achieve a definite delivery margin
• Expansion of existing Premier Contracts (Business Development)
As a technical account manager, you are particularly pleased to be able to work with people in order to establish a long-term customer relationship and build a solid, Microsoft-friendly network. They assume the role of a "trusted adviser", so that technical escalations due to their excellent conflict management only marginally affect the relationship with the customer. Your team spirit makes it easy for you to move around the Microsoft Services team as well as work across departments.
Qualifications
• An undergraduate degree in computer science or equivalent
• Multi-year experience in the service delivery or account management of medium-sized and large customers
• Experience in project management
• Very good overview of the Microsoft product portfolio (infrastructure, collaboration, cloud computing)
• Knowledge of IT operations (ITIL / MOF)
• Very high level of consultancy, presentation skills and ability to work together with decision-makers at the highest management levels
• High social and communicative competence