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Glanbia Performance NutritionJob Purpose: Glanbia Performance Nutrition’s purpose is to inspire people everywhere to achieve their performance goals! We are the world’s leading premium sports nutrition company with Optimum Nutrition, BSN, Isopure and Nutramino brands in the portfolio today. We are also the fastest growth driver within Glanbia group with a revenue ambition of $2bn in 2018 and are also a values’ led organisation focused on driving sustainable business performance the right way. EMEA revenue for 2015 was circa $250m and we have a clear growth ambition to achieve $500m revenue by 2018. This growth will come from a combination of organic sales growth, strategic acquisitions and expansion of market presence within specific geographies. With this growth rate comes significant and rapid change, both organizationally and strategically. We are looking for a Customer Service Representative who is passionate about the sports nutrition industry and also able to operate effectively within this scale and pace of change/business growth. Specifically, you will be a key contact for all Customer Supply Related Queries and expedite and capture Customer Orders. Core Values: Hiring and Developing the Best People | Winning Together | Passion for our Brands | Performance Matters | Customers’ Champion | Find a Better Way | Sense of Fun | Showing Respect Principal Accountabilities (not definitive) Managing the order process of Domestic & Export Sales orders from Proforma to invoice. Manage core customer data in SAP including price lists and customer information. Generate and report key department reports. Manage the supply of external documents required for export. Define and document new and existing customer specific requirements Monitor and resolve EDI queries. Responsible for some key financial documents including pro forma invoices, credit and debit notes and participation in Credit Control Meetings. Main point of contact for internal and external customers. Working closely with Planning Team to ensure adequate inventory levels & highest levels of order fulfilment. Participating in process improvements and demonstrating flexibility in performing tasks outside the designated work patterns Key Challenges & Success Measures Key Challenges Ability to work to tight deadlines. Ability to handle multiple priorities. Getting up to speed with the business, its products and the speed of growth Partnering with the other departments to achieve results. To affect the development, improvement and automation required within the department. Success Measures Customer Feedback Complaint management Required Skills Skills, Know How and experience Third level qualification in Business Studies, Customer Services or Supply Chain. Excellent commercial awareness with experience of working within a FMCG or related environment. Ability to work to stretching targets in a dynamic industry. Attention to detail and a customer care focus Proven track record of working in a Customer Service role. Detailed Understanding of key Customer Service Metrics, Processes and Systems. Excellent working knowledge of SAP Knowledge of Export compliance and Export Documentation Experience of looking after a Brand. Sales Order Processing and Microsoft Office. Proven interpersonal skills. High energy, high creativity but ability to work through the basics too. Results orientated and creative problem solver. Ability to work under own initiative. Strong motivational skills. Excellent communicator and influencing skills Required Experience Job Location Dublin, DUBLIN
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