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CraneCrane Currency Malta is hiring! A dynamic culture, a team environment, exceptional people, best-in-class technology—all have contributed to the amazing success and vibrant growth at Crane Currency. One of the longest-standing companies within the banknote industry, Crane Currency is expanding its business to Malta with its state-of-the-art Banknote Production and Customer Experiential Centre. Crane Currency Malta will serve as a global central bank destination for knowledge sharing in currency technology, security and best practices. Site preparation for construction has started and we expect to begin production in the fourth quarter of 2017. More than a company, we’re a community of professionals dedicated to excellence and passionate about what we do. Bring your best game and we will provide you with the opportunity to thrive. Crane Currency is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment. Leadership is Currency at Crane Crane Currency is looking for a Manager, Service desk for our growing IT team in Malta. Reporting into the Senior Manager, End User Services, you will be responsible for the daily delivery of End User Services to the Malta facility while implementing Corporate IT policies, procedures, and standards to align with Company and IT strategic goals. Services include Service Desk, End Point Management, Mobile Device Management, Video Conference, and other End User Services. The role will also have oversight of the Service Desk operations in our Tumba, Sweden facility. Essential Job Functions Responsible for the management and delivery of Outsourced Service Desk provider, network printers, etc. Manage the end point life-cycle management including deployment and decommissioning of personal computers and accessories; Microsoft Office applications; various end user applications; RF Device fleet; and manufacturing shop floor workstations. Manage software licenses. Develop, communicate, and enforce company IT policies, standards and procedures to ensure alignment with company goals. Provide technical guidance and support to ensure effective and efficient incident response and IT services delivery. Coordinate passing of documentation and support ownership from project teams to Service Desk. Develop and set standards for documentation of processes and procedures. Lead and coordinate efforts to document, maintain and improve IT processes and procedures to enable consistent standards and operating procedures. Identify recurring incident types and improve service levels through root cause identification and resolution. Monitor and report out on KPIs for End User Services. Identify and mitigate risk through the understanding of Information Security best practices for end user systems. Initiate action to ensure problems are addressed promptly and appropriately. Familiarity with ITIL methodology. Bachelor’s Degree in Computer Science, Computer Engineering, or MIS. Minimum 2 years of supervisory experience. Minimum 7 years of experience supporting IT End User Services in an enterprise environment (Help Desk, Service Desk, Infrastructure). Experience with the creation and management Active Directory and Microsoft Exchange accounts. Experience managing Group Policy Objects in an Enterprise environment. Experience with SharePoint. Experience with End Point Deployment Tools. Ability to maintain confidentiality with sensitive customer and internal information. Ability to communicate effectively with staff at all levels. Ability to work both collaboratively as a team player and independently as required. Demonstrate strong time management skills and consistent follow through. Up to 10% travel may be required. Crane offers a competitive benefits package to all employees.
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