Job Description
Hire Desk Controller
Reference: MAR20170522
Location: Wakefield
Salary: Negotiable
Benefits: Pension, Healthcare, Profit Share
Hire Desk Controller – Wakefield
Salary £negotiable (DOE) + benefits
Do you want to work for a fast-paced growing National company, with excellent career stability and progression prospects; where hard work is well rewarded? Then a job with AFI is for you.
We are currently looking to recruit a Hire Desk Controller to work at our Wakefield depot. You will be the central point of contact for customers placing orders and making enquiries, and coordinating machine allocation and deliveries / collections.
In brief the position involves:
--Taking hire enquiries via telephone, email and our online ordering system.
--Checking availability of machines and ensuring that machine statuses are always up to date on our systems.
--Coordinating with the engineering and transport teams to ensure that the correct machines are ready and delivered to customer sites.
--Dealing with customer complaints and damage.
--Dealing with customers professionally and politely, and maximising sales using your product knowledge.
--Maintaining health and safety standards within the hire office.
--Communicating effectively with other colleagues, and providing a helpful and friendly point of contact for depot enquiries.
The ideal candidate:
--Previous experience in a customer focused role is a must.
--Experience of working on a hire desk would be a distinct advantage.
--Good knowledge of Microsoft packages, and computer skills in general.
--You must be outgoing and enthusiastic.
--As this is a customer facing role, excellent communication skills and a friendly approach are a must.
--Time keeping and using your own initiative will be important aspects of the role, so you should be proficient at these skills.
AFI Group is a leading provider of access solutions, from the hire and purchase of access equipment, to accredited training and service / maintenance of machines. With a current network of 21 hire locations across the UK and over 5,000 machines, AFI has a strong emphasis on Health and Safety and is proud to hold various accreditations (ISO9001, ISO14001, ISO18001, 5* Achilles BuildingConfidence, Gold RoSPA award – to name a few).
We offer an excellent benefits package:
--23 days holidays per year rising to 25, plus statutory holidays.
--Inclusion in a monthly profit share scheme.
--An auto-enrolment pension scheme with employer contributions.
--Death-in-Service benefit of 2 x salary.
--Healthcare Cash Plan.
--In addition we have invested in an excellent induction programme, and staff training (we currently hold a Gold Investors in People award).
Please note that we operate a 2 stage interview process and online testing to screen candidates.