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Thermo Fisher ScientificJob Description Life Technologies Magyarország Kft is a Thermo Fisher Scientific subsidiary representing a product portfolio under the Life Sciences Solutions Group which includes workflow solutions in cellular, molecular or protein biology. In addition to the academic research segment, our products and capabilities are widely used in biopharmaceutical manufacturing, translational medicine, human identification or animal health markets. As part of an international matrix organization, Life Technologies Magyarország Kft provides high level consultative sales, technical support, application trainings and instrument services. In addition to serving Customers in Hungary, the site operates as a Customer Care Center for more than fifteen countries including France, Germany, Switzerland, Austria, or the Visegrád countries. Currently we are looking for an Italian speaking Customer Care Representative in Budapest Main Tasks: Accurate and timely creation of quotations for Sales and customers Work with Marketing in creation of promotional quotations to support their campaigns Work on assignments/projects as part of a team Solve / escalate systems issues Assess individual customer requirements and direct activities to appropriate departments Maintain daily customer service reports Other duties as dictated by business need Provide a high standard of customer service support to internal/external customers Manage all fax /emails within the divisions guidelines Respond and process all inquiries as per the service level agreement Assess individual customer requirements and direct activities to appropriate departments Adhere to SOPs, SLAs and departmental training guideline Skills: Experienced Microsoft Office user, particularly Excel Strong written and verbal communication skills Fluent English Fluent Italian Knowledge of one of the following language is an advantage: French, Spanish, German Must have the ability to identify and solve problems and to multi task under deadlines Must possess self-motivation , enthusiasm, a positive attitude and perform as a team player Display attention to detail and accuracy in the work place Good organizational skills and the ability to prioritize effectively Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers Work on own initiative on daily routine tasks as well as solving system issues Actively seeks ongoing training opportunities to expand current skill set Maintains the attitude of a "team player" lending a hand whenever and wherever needed. Experience: 1-3 years related experience depending on qualifications. Working Conditions: Office based *IND-EMEA
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