Job Description
Quality Manager
Description:
Thales has been involved in Danish projects since 1991 and has established a formal country office in Denmark since January 2015 with the main office located in Søborg. Today, Thales in Denmark employs approx. 120 people and functions as a hub for eight countries in Northern Europe, i.e. Denmark, Sweden, Finland, Iceland, Estonia, Latvia, Lithuania and Ireland.
Locally, Thales provides innovative solutions and advanced technologies within Defence, Ground Transportations and Air Traffic Management.
We are currently looking for a Quality Manager to join Thales Denmark A/S, based in Søborg.
Reporting to the Operations Director, the Quality Manager will be mainly responsible for ensuring the implementation of defined processes and performance to achieve the strategic and financial objectives of the company, while ensuring customer satisfaction within Thales Denmark and Nordics scope of responsibility.
The Quality Manager (QA) is also in charge of processes of progress and continuous Improvement aiming at continuously optimise the operations of the company.
Key Responsibilities and tasks:
Quality Management
The role will have to bring structure, clarity and governance to the process and discipline relating to quality management activities. To do so it will be essential to:
Ensure Quality Management and Reference System implementation and review
Propose the strategy for improvement, lead and coordinate continuous improvement and performance projects and the changes necessary to meet the related objectives
Carry out the actions related to progress plans, and lead and coach the operational teams to improve the level of maturity or progress plans of the concerned entity
Lead, manage, co-ordinate and maintain the management system with the aim of meeting the expectations of the different stakeholders as well as meeting the legal and regulatory obligations, both for the local aspect and for the interfaces with shared services, and ensure the functioning and the management by indicators (KPIs).
Ensure the effective application of the management system and define the audit plan for processes, conducts internal audits and certification procedures (ISO, CMMI, etc.), as well as monitor the related action plans, and organise the process of capitalisation of experience
Support change management, and provide support and advice to Country Process Owner
Ensure the availability of norms and standards, support their application when necessary
Provide Management reviews with data from audits, return and customer complaints and ensure timely reporting to the management of the entities and to quality management for risk prevention
Represent the unit towards Corporate and the various Thales businesses QA
Support Ambition 10, Ambition Boost and other management programs, especially on reporting and management system integration.
Support capability and maturity development in the country / region
Quality Assurance
The Quality Manager role will be key in ensuring that the solutions delivered to the customer are compliant with both customer and Thales requirements and with the applicable standards and regulations, with the required and expected level of quality. The role will then have to:
Analyse customer and Thales quality requirements, define and verify the implementation of specific Project Quality Plans for projects and bids
Support bid teams by reviewing quality assurance requirements
Provide support within projects and bids to deliver quality assurance documentation
Support any Customer Meetings or Reviews needed to ensure that relevant outcomes of quality assurance issues have been successfully resolved
Ensure that the Project Quality Plan covers the overall necessary arrangements to comply with standards, regulations and laws specified in the contract.
Lead the project Quality Assurance activities including supplier quality assurance to ensure the solution is in line with customer expectations, contractual requirements, quality standards and with the risks mitigation objectives
Provide the data resulting from audits, feedbacks and customer complaints, alerts and vetos right, ensures the reporting in order to prevent risks
Contribute to project reviews
Support and verify tailored activities of Thales practices and their implementation in the relevant documentation
Verify the processes implementation applicable at project level with audits.
Customer Satisfaction
The Quality Manager role will also be essential in increasing Customer Satisfaction. To do so, the role will:
Lead the Customer Satisfaction activities for the region
Lead local improvement programs
Skills and experience:
Degree or higher education qualification in an Engineering or QA discipline and have experience of quality or product assurance
Knowledge and experience of product/quality assurance systems
Working knowledge of Quality Standards e.g: ISO 9001, EN 9100, AQAP 2110
Strong, professional project management skills
Ability to directly manage activities in a complex setup and to drive solutions to successful conclusion
Ability to communicate professionally with customers and internal stakeholders
Ability to work independently
Strong communication skills and ability to liaise clearly across disciplines
Excellent verbal and written communication skills are essential
English (working proficiency) is mandatory
Danish or one of the other Scandinavian languages (working proficiency) is also mandatory
German would be a plus
The role will require some travels, about 10-15 days per annum
Thales is part of a large French multinational company with operations in 50 countries and 68,000 employees. Thales is a world leader in mission-critical information systems for defence and security, aerospace and transportation. Thales has earned particular recognition for its ability to develop and deploy dual civil and military technologies. Leveraging its international operations and spanning the entire value chain from equipment to systems and services. Read more about the company at www.thalesgroup.com.